Last updated: 01.12.2023
This Privacy Policy describes how Strangely (the “Site“, “we“, “us“, or “our“) collects, uses, & discloses your personal information when you visit, use our services, or make a purchase from englisheccentricity.co.uk (the “Site“) or otherwise communicate with us (collectively, the “Services“). For purposes of this Privacy Policy, “you” & “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using & accessing any of the Services, you agree to the collection, use, & disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date & take any other steps required by applicable law.
How We Collect & Use Your Personal Information
To provide the Services, we collect & have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect & use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, & to protect or defend the Services, our rights, & the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site & use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories & specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data“). To do this, we may use cookies, pixels & similar technologies (“Cookies“). Usage Data may include information about how you access & use our Site & your account, including device information, browser information, information about your network connection, your IP address & other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors & service providers who may collect information on our behalf, such as:
- Companies who support our Site & Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders & provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, & cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties & are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites & Links.
How We Use Your Personal Information
- Providing Products & Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain & otherwise manage your account, to arrange for shipping, facilitate any returns & exchanges & to enable you to post reviews.
- Marketing & Advertising. We use your personal information for marketing & promotional purposes, such as to send marketing, advertising & promotional communications by email, text message or postal mail, & to show you advertisements for products or services. This may include using your personal information to better tailor the Services & advertising on our Site & other websites.
- Security & Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services & register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support & improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, & to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power & improve our Site & our Services (including to remember your actions & preferences), to run analytics & better underst& user interaction with the Services (in our legitimate interests to administer, improve & optimize the Services). We may also permit third parties & services providers to use Cookies on our Site to better tailor the services, products & advertising on our Site & other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience & may cause some of the Services, including certain features & general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment & shipping).
- With business & marketing partners, including Shopify, to provide services & advertise to you. Our business & marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants & similar requests), to enforce any applicable terms of service, & to protect or defend the Services, our rights, & the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information & sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect & Use your Personal Information” & “How we Disclose Personal Information”:
| Category | Categories of Recipients |
| • Identifiers such as basic contact details & certain order & account information • Commercial information such as order information, shopping information & customer support information • Internet or other similar network activity, such as Usage Data | • Vendors & third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillments partners, customer support partners & data analytics providers) • Business & marketing partners • Affiliates |
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews & other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public & accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, & cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites & Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy & security policies & other terms & conditions. We do not guarantee & are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services &/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, & we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security & Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, & we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts & policies.
Your Rights & Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances &, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use & share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you & to request that we transfer it to a third party, in certain circumstances & with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, & you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, & we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store & process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff & third party service providers & partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s St&ard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 02074594005 or email us at mrgracehughes@english-eccentricity.co.uk
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, & in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mrgracehughes@english-eccentricity.co.uk. Please note that returns will need to be sent to the following address:
Aloysius Grace limited, Studio 102, 20 Osram Roads, North Wembley, London HA9 7NG
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how & where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mrgracehughes@english-eccentricity.co.uk
Damages & issues
Please inspect your order upon reception & contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue & make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), & personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, & once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason & without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, & in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received & inspected your return, & let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process & post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mrgracehughes@english-eccentricity.co.uk.
or contact us at Strangely Ltd, 124 City Road, Shoreditch , London EC1V 2NX, United Kingdom.