We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, & in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mrgracehughes@english-eccentricity.co.uk. Please note that returns will need to be sent to the following address:
Aloysius Grace limited, Studio 102, 20 Osram Roads, North Wembley, London HA9 7NG
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how & where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mrgracehughes@english-eccentricity.co.uk
Damages & issues
Please inspect your order upon reception & contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue & make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), & personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, & once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason & without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, & in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received & inspected your return, & let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process & post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mrgracehughes@english-eccentricity.co.uk.